Grievance Redressal

Grievance Redressal/ Escalation Matrix:

SEBI Registration Details

Registered Name: “CITY EQUITY RESEARCH”

Trade Name or Website: www.cityinvestwisely.com and www.cityequityresearch.com

Type of Registration: Research Analyst

Registration Number: INH000012874

SEBI Research Analyst List Check: https://www.sebi.gov.in/sebiweb/other/OtherAction.do?doRecognisedFpi=yes&intmId=14

Validity: Sep 05, 2023 – Perpetual

Registered Office Address: House No. 25, Avanti Vihar, Near Vijay Nagar, Chowk, RAIPUR, CHHATTISGARH, 492001

Correspondence Office Address: House No. 25, Avanti Vihar, Near Vijay Nagar, Chowk, RAIPUR, CHHATTISGARH, 492001

Details of CEO:  Name: SOURAV SINGHAL
Phone: +91 90514 23183
Email: CITYEQUITYRESEARCH@GMAIL.COM

Details of Principal Officer or Research Analyst: Name: SOURAV SINGHAL
Phone: +91 90514 23183
Email: CITYEQUITYRESEARCH@GMAIL.COM

Details of Compliance Officer: Name: SOURAV SINGHAL
Phone: +91 90514 23183
Email: CITYEQUITYRESEARCH@GMAIL.COM

Details of Customer/Head Customer Support: Name: SOURAV SINGHAL
Phone: +91 90514 23183
Email: CITYEQUITYRESEARCH@GMAIL.COM

Complaints can be addressed during the following working hours:

• Days: Monday to Friday
• Time: 11:00 AM to 5:00 PM

Please note that our support team is unavailable on Saturdays, Sundays, and public holidays. However, if you wish to reach out to us, you can contact our customer support at CITYEQUITYRESEARCH@GMAIL.COM

Important Notice: If you are dissatisfied with our services (as promised but not delivered), kindly raise your initial complaint to CITYEQUITYRESEARCH@GMAIL.COM or contact +91 90514 23183

If the issue remains unresolved after 7 days or if you are still not satisfied with our response, you have the option to escalate your concern to SEBI through the following channels:

SEBI SCORES Link: https://scores.sebi.gov.in/

SEBI ODR Link: https://smartodr.in/

SEBI Toll-Free Number: 1800 22 7575 or 1800 266 7575

Also write to any of the SEBI Office – Addresses Link: https://www.sebi.gov.in/contact-us.html

SCORES iOS App: https://apps.apple.com/us/app/sebiscores/id6478849917

SCORES Google Play Store App: https://play.google.com/store/apps/details?id=com.sebi

SEBI Investor website and Saarthi App offer free tools and resources for Investor Awareness and Education:

Visit the SEBI investor website at: https://investor.sebi.gov.in/

Download SEBI SaarThi App in Android: https://play.google.com/store/apps/details?id=com.sebi.invapp

Download SEBI SaarThi App in iOS: https://apps.apple.com/in/app/saa%E2%82%B9thi/id1589426387


To protect the investors from unauthorized schemes/frauds due to impersonation:

1. Pay the RA service fees exclusively to Research Analyst (RAs) registered name bank account. For example, If the Entity registered as Research Analyst “CITY EQUITY RESEARCH” with SEBI, ensure that your Research Services fees are directed solely to “CITY EQUITY RESEARCH” bank account or through a payment gateway and nowhere else.
2. Always request email communications from the RA’s registered email ID listed on the SEBI website under Research Analysts.
3. Be sure to inform Research Analysts about any suspicious accounts.
4. You can find the list of Research Analysts in India here: https://www.sebi.gov.in/sebiweb/other/OtherAction.do?doRecognisedFpi=yes&intmId=14
5. Further, as a part of investor awareness and cautioning public at large, the Exchange is publishing and updating all issued press releases on its website under ‘Media coverage and Press releases issued to caution investors’ heading.
6. The link to view/refer issued press releases on the Exchange website is given below.

The Exchange website Link :-

1.  https://www.bseindia.com/markets/MarketInfo/MediaRelease.aspx

2.  https://www.bseindia.com/attention_investors.aspx